Online Support
FAQ
I have started the Transport Canada PCOC Test but was interrupted: what should I do?
Anything can interrupt the Internet connection between a web server and your personal computer. Internet does not have 100% delivery guarantee. To reduce the probability of disconnections, ensure that you have a reliable internet connection, preferably a wired DSL, Fibre or Cable connection (or a maximum level wireless connection). In case you get interrupted, contact the support desk at help.pcoc (help.pcoc @ cpsboat. org). A link to continue the exam will be emailed back to you.
I have clicked on "Write My PCOC Test" and I get an error message and cannot access the Test.
A) The error message is: 'MSG 1014TC You are not authorized to use this service. Please contact the website administrator'. Please access your “Full Profile” under “My CPS Profile” and verify that you have a full valid Canadian address, that your email address is also valid and that your gender is properly entered: this is found on page 2 of 7.If you have an international address or the correction you applied does not correct your access to the exam, please contact help.pcoc (help.pcoc@cpsboat.org).
B) If you have a service interruption message, please wait for the end of the service interruption
C) If you have another message, please contact help.pcoc (help.pcoc @ cpsboat. org).
I have completed the Transport Canada PCOC Test and I have not received my temporary certificate.
Presently, your certificate should be emailed to you within 2 business days. If you do not receive your certificate within that time period, please first verify the accuracy of your email address in your profile. Then contact contact help.pcoc (help.pcoc @ cpsboat. org) to request your certificate again.
Contact CPS Headquarters
Phone :1-888-277-2628
e-mail help.pcoc@cpsboat.org
Course Content Support
If you would like help in understanding any of the course material, our experienced boaters will respond to your email. The address is provided after login.
Phone Support Hours
Monday to Friday 8:30 AM to 4:30 PM
E-mail Support Level of Service
Support questions submitted by e-mail will be acknowledged automatically.
Response to the question will be provided within 48 hours.
